Cookie Policy

Last updated: 20/06/2026

This Cookie Policy explains how The Lobby uses cookies and similar technologies on our website.

By using our website, you may be asked to accept, reject or manage cookies through our cookie banner or preference settings.

1. Who We Are

This website is operated by The Lobby.

The Lobby is a hospitality growth agency helping hotels, restaurants, bars, cafés, venues and experience-led hospitality brands grow through content, social media, paid advertising, retention marketing and related services.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website.

They help websites work properly, remember preferences, understand how visitors use the site and support marketing or advertising activity.

Similar technologies may also be used, including tracking pixels, tags, scripts, local storage and analytics tools.

In this policy, when we refer to “cookies”, we also mean similar technologies where applicable.

3. Why We Use Cookies

We may use cookies and similar technologies to:

• Make the website work properly

• Improve website security

• Remember your preferences

• Understand how visitors use our website

• Measure website performance

• Improve our content and user experience

• Support marketing, retargeting and advertising activity

• Understand where enquiries come from

• Analyse the performance of campaigns and website traffic

4. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are required for the website to function properly.

They may be used for things like:

• Website security

• Page loading

• Form functionality

• Remembering cookie preferences

• Enabling core website features

These cookies cannot usually be switched off because the website may not work properly without them.

Analytics Cookies

Analytics cookies help us understand how visitors use our website.

They may collect information such as:

• Pages visited

• Time spent on pages

• Links clicked

• Traffic sources

• Device type

• Browser type

• Approximate location

• Website interactions

We use this information to improve our website, understand what content is useful and make better marketing decisions.

Analytics cookies will only be used where required consent has been given.

Marketing and Advertising Cookies

Marketing cookies help us understand how people interact with our website and advertising.

They may be used to:

• Measure ad performance

• Build remarketing audiences

• Show relevant ads

• Track campaign performance

• Understand enquiry sources

• Improve our advertising

These cookies may be set by advertising platforms such as Meta, Google, TikTok, LinkedIn or similar providers, depending on the tools we use.

Marketing and advertising cookies will only be used where required consent has been given.

Preference Cookies

Preference cookies help remember choices you make on our website.

They may be used to remember:

• Cookie settings

• Display preferences

• Form preferences

• Language or region settings, if applicable

5. Third-Party Cookies

Some cookies may be placed by third-party services we use.

These may include:

• Website hosting providers

• Analytics tools

• Advertising platforms

• Embedded video providers

• Scheduling tools

• Form tools

• Social media platforms

• CRM or email marketing tools

Third-party providers may use cookies according to their own privacy and cookie policies.

We do not control third-party cookies once they are placed by those providers.

6. Cookies We May Use

The exact cookies used on our website may change depending on the tools and integrations we use.

Examples may include:

Where possible, our cookie banner or preference tool will provide more specific details about the cookies currently in use.

7. Consent

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

This includes most analytics, marketing, advertising and tracking cookies.

You do not have to accept non-essential cookies to use our website.

You can withdraw or change your consent at any time through our cookie settings, if available, or by adjusting your browser settings.

8. How to Manage Cookies

You can manage cookies in several ways.

Cookie Banner or Settings

If our website displays a cookie banner or cookie settings tool, you can use it to accept, reject or manage non-essential cookies.

Browser Settings

Most web browsers allow you to control cookies through their settings.

You can usually:

• Block cookies

• Delete existing cookies

• Set preferences for certain websites

• Receive alerts before cookies are placed

Please note that disabling certain cookies may affect how the website works.

9. Advertising and Retargeting

If we use advertising pixels or tracking tools, they may help us show relevant ads to people who have visited our website or interacted with The Lobby online.

For example, you may see The Lobby adverts on platforms such as Instagram, Facebook, Google, TikTok or LinkedIn after visiting our website.

These tools may collect information about your device, browser, pages visited and interactions with our site.

Marketing cookies and tracking tools will only be used where required consent has been given.

10. Updates to This Cookie Policy

We may update this Cookie Policy from time to time.

Any updates will be posted on this page with a new “Last updated” date.

You should check this page occasionally to stay informed about how we use cookies.

11. Contact Us

If you have any questions about this Cookie Policy, please contact us.